Return of goods within 14 days
You don't like the goods you bought from us, or have you changed your mind about the purchase? Simply send the goods back to us within 14 days. If you decide to withdraw from the purchase contract within this period, please contact us in writing, by e-mail or by phone that you are requesting withdrawal from the contract. Enter the order number, variable symbol and date of purchase and we will then confirm how you can return the goods. The cost of returning goods is always borne by the consumer, unless otherwise agreed with the seller.
Processing takes a maximum of 14 days, but we can do it sooner.
Before sending the shipment, it is necessary to fill out an online form: https://www.nefertitis.cz/complaint-form-and-return-of-goods
and clearly mark the shipment with the generated complaint number.
Address for sending goods
Concetta Beauty s.r.o
Complaints Department
Housewives 180
290 01 Brides
Complaint
In the case of a complaint, proceed in the same way as when returning goods within 14 days.
The complaint process can take up to 30 days.
The complaint procedure can be found here.
Important Notice!
In no case do not send the goods to us in advance without our confirmation . Such shipment will not be accepted by us .
The buyer should return the goods complete , with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which he received the goods.
In the event that the returned goods are incomplete or damaged, the seller can reduce the returned purchase price by the corresponding amount (in accordance with § 458 paragraph 1 of the Civil Code).
According to § 1832, paragraph 4 of the Civil Code, money for returned goods will be returned to the buyer within 14 days of the delivery of the goods . The corresponding amount will be returned in a pre-agreed manner.
Do not send returned goods on delivery! Goods returned in this way will not be accepted and you will thereby extend the processing time. We recommend insuring returned goods, as we are not responsible for their possible loss.
The buyer takes note of the fact that if gifts are provided with the goods, the gift contract is concluded between the seller and the buyer with the condition that if the consumer's right to withdraw from the contract is used according to § 53 paragraph 7 of the Civil Code. z., the gift contract ceases to be effective and the buyer is obliged to return the related gifts together with the returned goods. If these are not returned, these values will be understood as unjust enrichment of the buyer.
In the event of withdrawal from the purchase contract, the consumer is only entitled to a refund of funds for the transport fee in the lowest offered amount (if he chose a more expensive transport method).
